Return and Exchange Policy

Thank you very much for your attention and interest in the art of Leonid Afremov ® © TM, R

 

All returns from the USA must be sent to our agent in Florida and all international returns to our offices in Playa Del Carmen, Mexico. Please contact us before making a return. we will provide you with the current address. Please do not use the return address on the box. 

 Customer satisfaction is our main goal. We will work with you to resolve any issue related to your order. We will do anything in our power to make you a happy customer and maintain your loyalty, regardless of what the situation is. Every situation, return or exchange will be handled on individual basis. However, we do have certain rules and guidelines for returns and exchanges.

· Returns  for refund are accepted only if you contact us and ship the artworks back within 7 days from the delivery date.

· Exchanges are accepted only if you contact us and ship theartworks back within 14 days from the delivery date.

· In case of a return, we will provide all the money back except of any shipping fees paid in the addition to the cost of the merchandise. Items with free shipping will be refunded completely.

· The money back can be provided back to your credit card or paypal account. We can also give you credit towards future purchases upon request instead of a refund. We do not do refunds by bank transfers unless you used such transfer to pay. 

· You can exchange the painting for something else of the same value, if the desired painting is more expensive, you must pay the difference

· We will pay the cost of the return shipping only if you received a wrong or damaged painting. If you simply do not like the painting or wish to return for any other reason, you must cover the shipping return shipping expenses.

· If your order was shipped incomplete by mistake, please contact us and we will send the missing paintings ASAP. Sometimes paintings are sent in parts for safer transit.

· If you order a custom made painting or a comission, you must preaprove it before shipping.  Returns of comissions are accepted only of nutral theme paintings like city, sea, flowers, park and etc. Custom made paintings of portriats and specific people cannot be returned . If you are not happy with such order, we will refund part of the payment

· If your painting arrived damaged, please contact us, we will send you a replacement free of charge and provide compensation gift. All packages by DHL and UPS are insured for the declared value or $100,

 

*We have the right to cancel any promotional transaction and return the full payment to the buyer without explanation*

 

Please remember that customer satisfaction is our main goal andwe will do anything possible to make you a happy customer.

 

 

Testimonials
I just received a very large Misty Mood and I'm in heaven. I get lost in it. Your work, Mr. Afremov, brings me all kinds of emotions but all under the umbrella of happiness. Thank you again for sharing your talent with the world. You really are making a difference with it!
Edna T, Jun 19, 2015
Our sixth painting, Autumn Canal, arrived today! Glorious! Breathtaking! Beautiful beyond description! The colors lift your mood and the fantastic perspective--a sign of true artistry--draws you deeply in. You actually feel like you are walking under the low branches of golden leaves, down a path by a canal. My eyes filled with tears when I first saw it come out of the box. This amazing piece of art is mine in all it's glory! 7 paintings in our family room and the room actually looks larger and more inviting. We already ordered 11 additional paintings: 3 originals and 8 recreations. Everything we have looks sad and drab in comparison, so it gets donated and we get to live surrounded by this magical beauty. We joke that our home is fast becoming the Northern Virginia branch of the Leonid Afremov gallery. Amazing customer support. Thank you Boris and David. You rock!!! Dr Lani Kass
Ilana Kass, Apr 10, 2014
Paintings are absolutely beautiful, and the customer service was excellent (All issues were taken care of immediately)
Rubina, Mar 11, 2014