Return and Exchange Policy

Thank you very much for your attention and interest in the art of Leonid Afremov ® © TM, R

 

All returns from the USA must be sent to our agent in Florida and all international returns to our offices in Playa Del Carmen, Mexico. Please contact us before making a return. we will provide you with the current address. Please do not use the return address on the box. 

 Customer satisfaction is our main goal. We will work with you to resolve any issue related to your order. We will do anything in our power to make you a happy customer and maintain your loyalty, regardless of what the situation is. Every situation, return or exchange will be handled on individual basis. However, we do have certain rules and guidelines for returns and exchanges.

· Returns  for refund are accepted only if you contact us and ship the artworks back within 7 days from the delivery date.

· Exchanges are accepted only if you contact us and ship theartworks back within 14 days from the delivery date.

· In case of a return, we will provide all the money back except of any shipping fees paid in the addition to the cost of the merchandise. Items with free shipping will be refunded completely.

· The money back can be provided back to your credit card or paypal account. We can also give you credit towards future purchases upon request instead of a refund. We do not do refunds by bank transfers unless you used such transfer to pay. 

· You can exchange the painting for something else of the same value, if the desired painting is more expensive, you must pay the difference

· We will pay the cost of the return shipping only if you received a wrong or damaged painting. If you simply do not like the painting or wish to return for any other reason, you must cover the shipping return shipping expenses.

· If your order was shipped incomplete by mistake, please contact us and we will send the missing paintings ASAP. Sometimes paintings are sent in parts for safer transit.

· If you order a custom made painting or a comission, you must preaprove it before shipping.  Returns of comissions are accepted only of nutral theme paintings like city, sea, flowers, park and etc. Custom made paintings of portriats and specific people cannot be returned . If you are not happy with such order, we will refund part of the payment

· If your painting arrived damaged, please contact us, we will send you a replacement free of charge and provide compensation gift. All packages by DHL and UPS are insured for the declared value or $100,

 

*We have the right to cancel any promotional transaction and return the full payment to the buyer without explanation*

 

Please remember that customer satisfaction is our main goal andwe will do anything possible to make you a happy customer.

 

 

Testimonials
Dear Leonid, I am allready years a big fan from you and your works. You have an own handwriting in Painting. The technic with your painting knife and colors is very nice and beautyfull. I could not do it in the same way You made good artwork. When I see your works I am allways glad to know you. I wish you a lot of success
Harry van Deelen, Feb 14, 2016
I received a painting that I just love love love. But after a couple of weeks the painting is still wonderful but it is very noticeably rippling. I guess the canvas was not pulled tight enough on the frame. I will have to get fixed properly on the frame. However I still adore this painting.
Jill Mclaughlin, Feb 1, 2015
Afremov's works are addicting. Each piece tells a story, and has incredible depth.
Roben, Oct 23, 2013
Testimonials
Beyond Amazing
Hi, just received the paintings ,and The paintings are beyond amazing !!! Looking at these paintings really leaves me speechless and for sure will be the best part of my day!!
Maor Carmel, May 28, 2019
I received your paintings yesterday. I can't stop admiring how beautiful they are. I'm waiting for another painting that was free because I bought 3. I am planning on purchasing more of the STILL LIFE paintings.
Marianne Dugan, Sep 4, 2014
I am absolutely in love with your Art! I`m from Brazil and would love to have one of your paintings bringing all those wonderful colors to my home! What a delight! congratulations! Parabéns!
JoyC, Dec 8, 2014