Return and Exchange Policy

Thank you very much for your attention and interest in the art of Leonid Afremov ® © TM, R

 

All returns from the USA must be sent to our agent in Florida and all international returns to our offices in Playa Del Carmen, Mexico. Please contact us before making a return. we will provide you with the current address. Please do not use the return address on the box. 

 Customer satisfaction is our main goal. We will work with you to resolve any issue related to your order. We will do anything in our power to make you a happy customer and maintain your loyalty, regardless of what the situation is. Every situation, return or exchange will be handled on individual basis. However, we do have certain rules and guidelines for returns and exchanges.

· Returns  for refund are accepted only if you contact us and ship the artworks back within 7 days from the delivery date.

· Exchanges are accepted only if you contact us and ship theartworks back within 14 days from the delivery date.

· In case of a return, we will provide all the money back except of any shipping fees paid in the addition to the cost of the merchandise. Items with free shipping will be refunded completely.

· The money back can be provided back to your credit card or paypal account. We can also give you credit towards future purchases upon request instead of a refund. We do not do refunds by bank transfers unless you used such transfer to pay. 

· You can exchange the painting for something else of the same value, if the desired painting is more expensive, you must pay the difference

· We will pay the cost of the return shipping only if you received a wrong or damaged painting. If you simply do not like the painting or wish to return for any other reason, you must cover the shipping return shipping expenses.

· If your order was shipped incomplete by mistake, please contact us and we will send the missing paintings ASAP. Sometimes paintings are sent in parts for safer transit.

· If you order a custom made painting or a comission, you must preaprove it before shipping.  Returns of comissions are accepted only of nutral theme paintings like city, sea, flowers, park and etc. Custom made paintings of portriats and specific people cannot be returned . If you are not happy with such order, we will refund part of the payment

· If your painting arrived damaged, please contact us, we will send you a replacement free of charge and provide compensation gift. All packages by DHL and UPS are insured for the declared value or $100,

 

*We have the right to cancel any promotional transaction and return the full payment to the buyer without explanation*

 

Please remember that customer satisfaction is our main goal andwe will do anything possible to make you a happy customer.

 

 

Testimonials
Ordered and received my first piece from Leonid Afremov and it is stunning! Such crisp vibrant colors, done beautifully! The picture in his online gallery didn't do the painting justice! Absolutely more beautiful live! Easy purchasing experience, shipped / received a little earlier than scheduled. Cant say enough great things!
Ronald Morano, May 10, 2017
I never thought of myself as an art patron.but leonid's art in my opinion is in a class all by itself.absolutely worth every penny.received "when dreams come true".immediately i was blown away(not to mention all the compliments i get) Just bought my second piece.you my friend have a patron for life p.s. normally i wouldn't even spare the time for a review
jason knutson, Nov 4, 2016
Your paintings are so alive 'n' colorful! You're also entertaining to watch as you develop your beautifully vibrant works of art on YouTube. I've shared with family and others who are instantly pleased when they see your work. My personal favorite is "A Day Of Feelings." You are now among my favorite artists including Claude Monet & Vincent Van Gogh! Thank-you!
Deb, May 22, 2015
Testimonials
Dear Leonid, Your 3 paintings arrived today and I couldn't be more pleased with them. Communication and customer service was top notch! Thank you for these one-of-a-kind pieces. They will be treasured by my family for years to come! - David Cowan, Austin, Texas
David Cowan, Apr 2, 2014
I think Afremov 'has the power'! Your paintings are really magic and of a good and positive magic. I didn't bought your paintings for an investment, or for your importance as artist, or for the meaning, or because they are very well made, (maybe these are all good causes also), i just bought it... because I REALLY LIKE IT! THEY ARE VERY EXCITING! Watching your paintings let my heart feel better. Thank you for your work.
Fabio Rubbiani, Sep 24, 2015
I received the most beautiful works by Leonid Afremov's, the "Wailing Wall". The layering and texturing of the magnificent colors, which are unique to Mr. Afremov's timeless paintings, are breathtaking and capturing. His paintings so gently invite you into their world and graciously allow you to be a participant of its story. I am a follower of his beautiful works. Thank you for sharing your light, Sharon Rising
Sharon Rising, May 20, 2015