FAQ

 

Who is Leonid Afremov®?

Leonid Afremov is a renowned contemporary artist painting in a distinctive Impressionist manner with a palette knife. 

 

What do you sell?

On this website, you can order original paintings by Leonid Afremov® as well as 100% painted recreations copied from early sketches. Prints are offered only if you ask for them. acesories with printed paintings avilable in the category Gift Shop.  

Please refer to this page to learn more about recreations 

 

Do you sell framed art?

No, we don’t make or sell decorative frames and can only get your painting gallery wrapped/ready to hang on your request. When using the word “frame” in correspondence, we refer to the wood frame used for stretching the painting on top.

 

How much does does it cost to have the painting delivered Gallery Wrapped and ready to hang?

Having your painting Gallery Wrapped will cost you $35. If your order doesn’t include this upgrade, the item will be delivered unframed in a tube.

If you forgot to add the gallery wrapped upgrade. you can add it at this link.

What are the shipping terms for Gallery Wrapped paintings?

We offer free delivery of gallery wrapped paintings only across North America and Mexico. Other locations may have additional shipping fees applied for sending gallery wrapped paintings.  this service is available for 30’’x40’’ art pieces. If you are buying a larger painting and want to have it gallery wrapped and delivered to your home address, this can be done for an additional shipping fee that depends on the painting size and your geographical location. Delivering gallery wrapped paintings to other countries is charged extra as well. Please note that gallery wrapped is not the same as framing. We do not sell  framed art online with decorative frames.

 

What countries do you ship to?

We can arrange a delivery to any country of the world that has a post office, UPS or FedEx.

 

What is the shipping cost?

We provide free delivery all over the world with a 30-day shipping guarantee.  Shipping stretched paintings outside north american region may cost extra. 

 

How can I calculate the total bill if I’m purchasing from another country?

The total payment amount will consist of the price of the painting and the transportation cost. The package will be declared as “Online Sale.” you may consult the customs website of your country for additional details

 

How long will it take for the order to ship?

With the free service, paintings arrive within a month from payment date. We can also arrange an express delivery for an extra fee that depends on the number of items purchased and the buyer’s location.

 

Can you hold the item to ship at a later date?

We have no trouble holding your painting for as long as need until you contact us and arrange for a delivery.

 

Can I pick up my order at your location?

Leonid Afremov® lives and works is Playa Del Carmen , Mexico and an additional shipping location in Florida. If you are less than half an hour driving from one of these locations, the painting will be delivered right to your door. visits to the office is available by appoitments only

 

Can I get the painting delivered as a gift?

We can send the order to any address mentioned by the purchaser and issue the authenticity certificate to any name provided in the online form. On your request, we can also ship the gift anonymously.

 

Can I request a personal inscription on the back of the painting?

Yes, we can sign the back of your painting with any words of your choice as long as they don’t convey an offending or obscene message.

 

Do the exact sizes come in  centimeters or inches? Do you work in inches or metric system

we work with the metric system. the exact sizes of the paintings are listed in centimeters next to the inches. The sizes in inches are estimated and rounded up for convenince of US customers only. IF you plan to buy a frame before the arrival of the painting. We recomend geting it based on the centimeter size.  

 

Can I request a custom made size?

If the size you asking is smaller than the original . You can go ahead and order the painting online and in the customer notes section ask for the desired size. If the size is larger, please fill out the form on the site .

 

What should I do if I got a wrong painting?

Get in touch with us and we will deliver the correct painting immediately while providing a full refund for the return shipping of the wrong one.

 

What should I do if I received a damaged painting?

Contact us to arrange for a replacement or payment refund. We will send you another copy of the same painting or replace it with an equally priced artwork of your choice as soon as possible.

Usage of coupons and discounts terms:

The use of coupon codes and other discounts is permited only with one discount or promotion per transaction. You cannot use any coupons on paintings that are part of the Deal of the Day section or part of any other promotion.  

The site minmiumum price is $239, anything less than this is considered discounted and cannot have any coupons used for purching these paintings.

If you use coupon codes on already promotiomal or discounted paintings, we reserve the right to cancel this order and issue a refund. 

 

Can I return or exchange the painting I ordered?

Yes, you can:

  • - return the item for a full refund within 7 days from the shipment date 
  • - exchange it for an equally priced painting in a two-week timeframe


All shipping expenses are covered by the buyer. 

How can I get in touch with Leonid Afremov and his staff?

Emails:
vitebskart@yahoo.com 
inessa.afremova@gmail.com

Phones:
+5219841094781 (Playa del Carmen, 9am - 5pm, Monday to Friday) 

+19543721229 (Florida, 7am - 7pm, Monday to Saturday)

Skypes:
afremov.com 
Borisafremov2

In the bottom right corner of the site, you can also find a live chat for quick discussions online. 

 

 

 

 

 

Testimonials
I just received my painting "When Dreams Come True" that I bought for a friend as a gift. It looks amazing and I am extremely happy. I was given speedy responses to all my questions during the process and plan on getting another one in the future. Thank you so much!
Brad, Feb 13, 2014
I bought the John Lennon portrait for my husband. He was exceptionally pleased. Said "it was the best gift he'd ever receive". . Thank you for sharing your magnificent talent. Denise Kahle
Denise Kahle, Feb 26, 2017
I own 12 of your paintings and love every single one! I just purchased 3 more that are on their way to me just in time for my birthday! I have plans of purchasing many many more. You are my favorite artist in the world and I fall in love with every single painting of yours that I see! Thank you so much for making your art available and for continuing to create the most beautiful paintings I have ever seen!
Samantha Sheppard, Oct 28, 2016