Afremov official announcement March 10 2018- 2019

Official announcement of Leonid Afremov March 10th 2018 till today, March 10th 2019

 

Dear Friends,

 

During 2018 I have been employing a 3rd party logistical company in Mexico to handle my shipments. We have always been a small family business and were not looking into growing into a large company with many employees. Having  a contract with a logistical company was much easier since they have all the needed  infrastructure to handle a large amount of shipments.

 

Unfortunatly, this company in Mexico was not doing their job very good and had a lot of mistakes due to negligence and simply just not caring enough . They have sent some orders to clients they do not belong to, mixed up shipping labels and paintings. in some cases, they have sent recreations in place of originals and originals in place of recreations.

 

I have already stopped using the service of this logistical company . Now I hired quite an elaborate staff and handle all our shipments and logistics ourselves with a new system in a new office we just built. We still in the process of perfecting this new logistical process  so I apologize upfront if some orders take longer than usual to process.

 

 

If you have issues with your order from 2018 please contact me and my team to resolve the issue not matter what it is. We will exchnage your painting, issue a refund, provide free replacment  and work with you to achieve a solution you are happy with.

 

the contact email for problems with past orders is help@afremov.com

 

I once again apologize for any inconvenience caused. Now all the logistics are handled by the Afremov family directly our personal team .

 

If you have any questions, please ask. Customer satisfaction is our main goal.

 

Best Regards

 

Leonid Afremov

Testimonials
I purchase "Paris of My Dreams" in December and am absolutely in love with it. Not only that but the service was amazing. I'm back to purchase another!!
Amy Sawyer, Mar 23, 2016
Dear Leonid, Your 3 paintings arrived today and I couldn't be more pleased with them. Communication and customer service was top notch! Thank you for these one-of-a-kind pieces. They will be treasured by my family for years to come! - David Cowan, Austin, Texas
David Cowan, Apr 2, 2014
Acabo de comprar mi primer pintura! quede enamorada cuando la vi por internet! espero seguir enamorada cuando la reciba! Hermoso trabajo Señor Afremov.
maria Antonieta lopez, Jul 19, 2015