Afremov.com Retun and Exchange Policy:
Thank you very much for your attention and interest in the art of Leonid Afremov.
Customer satisfaction is my main goal. We will work with you to resolve any issue with the purchase. We will do anything in our power to make you a happy customer and maintain your loyalty, regardless of what the situation is. Every situation, return or exchange will be handled on individual basis. However, we do have certain rules and guidelines for returns and exchanges.
· Returns are accepted only if you contact us and ship the merchandise back within 7 days from the delivery date.
· Exchanges are accepted only if you contact us and ship the merchandise back within 14 days from the delivery date.
· In case of a return, we will provide all the money back except of any shipping fees paid in the addition to the cost of the merchandise. Items with free shipping will be refunded 100%.
· The money back can be provided back to your credit card or paypal account. We can also give you credit towards future purchases upon request instead of a refund.
· You can exchange the painting for something else of the same value, if the desired painting is more expensive, you must pay the difference
· We will pay the cost of the return shipping only if you received a wrong or damaged painting. If you simply do not like the painting or wish to return for any other reason, you must cover the shipping return shipping expenses.
· If your order was shipped incomplete by mistake, please contact us and we will send the missing paintings ASAP.
· If your painting arrived damaged, please contact us, we will send you a replacement free of charge and provide compensation gift. All packages by UPS are insured for the declared value or $100, *I have the right to cancel any promotional transaction and return the full payment to the buyer*
Our email is firstname.lastname@example.org
Playa Del Carmen office phone – +52 - 1 – 984 – 147 – 2372 ( 9am – 5pm central time, Monday – Friday) , please call this number if you want support in Spanish.
Florida office phone +1 – 954 – 372 – 1229 (7am – 7pm Monday to Saturday)
Skypes: is www.afremov.com and Borisafremov
Please remember that customer satisfaction is our main goal andwe will do anything possible to make you a happy customer.